TUI has cancelled all package holidays and flights to Jamaica following Hurricane Melissa, which made landfall on 28 October 2025. The operator initially suspended departures until 2 November, then extended cancellations multiple times. As of mid‑November, the latest official update confirms that no TUI holidays or flights will operate to Jamaica until at least 23 November, with a partial resumption starting 24 November.
The hurricane caused substantial damage to hotels, roads, and airports in Jamaica, including Sangster International Airport in Montego Bay, which temporarily closed. TUI flew empty Boeing 787 Dreamliners to nearby Caribbean destinations such as Punta Cana to prepare for repatriating approximately 1,300 stranded UK customers once airports reopened, as reported by The Independent. Virgin Atlantic also suspended its Jamaica services, offering fee waivers for changes made before 10 November.
Affected travellers have been left seeking clear information about refunds, rebooking, and TUI’s official contact details. This article consolidates the confirmed facts, the latest updates from reputable sources, and practical guidance for customers.
Are TUI Cancelling Holidays to Jamaica Right Now?
Yes – all TUI package holidays and flights to Jamaica remain cancelled at least through 23 November 2025. Here is a clear overview of the current situation:
| Category | Detail |
|---|---|
| Current Status | All TUI package holidays and flights to Jamaica cancelled until at least 23 November 2025 |
| Last Update | Early November 2025 (Travel Gossip reports partial resumption from 24 November) |
| Contact TUI | Call 0203 451 2688 (Mon‑Fri, 9:00am–5:00pm UK time) or check your booking via Manage My Booking |
| Policy | Full refund or rebooking without penalty for cancelled holidays |
Key insights
- TUI and Virgin Atlantic have both paused Jamaica operations after Hurricane Melissa.
- Cancellations currently run until 23 November, but TUI has announced a partial resumption from 24 November.
- Affected customers should check their booking status via TUI’s Manage My Booking portal or email notifications.
- TUI’s official contact number is 0203 451 2688; high call volumes are expected.
- Standard cancellation policy applies, meaning customers are entitled to a full refund or rebooking without fees.
| Fact | Detail |
|---|---|
| Cancellation start date | Early November 2025 (post‑hurricane) |
| Cancellation end date (as of now) | 23 November 2025; partial resumption from 24 November |
| Airlines affected | TUI, Virgin Atlantic |
| Destination | Jamaica (all airports) |
| Cause | Hurricane Melissa – landfall 28 October 2025 |
| Official source | TUI Travel Alerts, Travel Weekly, Travel Gossip |
| Travel insurance note | Only covers disruption if purchased before the storm was named |
How to Get TUI Jamaica Cancellation Updates and Contact Support
How do I contact TUI about holiday cancellations in Jamaica?
TUI has set up a dedicated customer support line for Jamaica cancellations: 0203 451 2688, available Monday to Friday, 9:00am–5:00pm UK time. The operator is contacting affected customers proactively, but due to high call volumes, it may be faster to use the TUI Travel Alerts page and the Manage My Booking service on the TUI website. Customers who booked package holidays that include partner airlines, such as Virgin Atlantic, should also call the same number for assistance.
TUI has warned that call volumes are very high. They advise using the online Manage My Booking portal and checking email or SMS notifications before calling. The official number 0203 451 2688 is only staffed during UK business hours, 9:00am–5:00pm, Monday to Friday.
How do I check my TUI holiday cancellation status?
You can check the status of your booking by logging into Manage My Booking on the TUI website. TUI also sends email and SMS updates to affected customers automatically. If you have not received any notification within 48 hours of your departure date, you should contact TUI directly via the phone number above or by visiting the Travel Alerts page. The Help Centre also contains general cancellation FAQs, though it does not yet feature a dedicated Jamaica section.
What is TUI’s Holiday Cancellation Policy?
What is TUI’s holiday cancellation policy?
TUI’s standard cancellation policy generally includes terms for force majeure events such as hurricanes. Because the cancellations are caused by external factors beyond TUI’s control – specifically, the aftermath of Hurricane Melissa – the operator has invoked what is effectively a force majeure clause. This means affected customers are entitled to a full refund for cancelled package holidays and flights, or the option to rebook without penalty. TUI handles refunds directly; there is no need to go through a third party. The TUI Travel Alerts page is the best source for the latest official policy wording.
Travel insurance will cover disruption only if the policy was purchased before Hurricane Melissa was officially named (i.e., before the storm became a known event). Extra costs such as hotel stays resulting from flight delays are not covered. If your holiday was not cancelled by TUI and no government advisory prohibits travel, voluntary “disinclination to travel” will not qualify for reimbursement. For more on this, see our travel insurance guidance.
Can I rebook or get a refund if TUI cancels my holiday?
Yes. TUI is offering full refunds for all cancelled package holidays and flights to Jamaica. You can also choose to rebook for a later date, and standard change fees will be waived. TUI’s official statement, published by Travel Gossip, confirms: “We’re able to resume part of our programme to Jamaica from 24 November. Customers travelling up to and including 30th November will be notified of any impact to their booking.”
Refunds are typically processed within 14 days, though the exact timeline may vary depending on the volume of claims. If you have not received a refund or rebooking confirmation within that window, contact TUI using the number above.
What is the Timeline of TUI Jamaica Cancellations?
Below is a timeline of the key events based on reports from reliable travel news sources.
- – Hurricane Melissa makes landfall in Jamaica, causing widespread damage to infrastructure, including Sangster International Airport.
- – TUI cancels all package holidays and flights to Jamaica up to 2 November. Empty Boeing 787 Dreamliners are sent to Punta Cana to repatriate stranded UK tourists, as reported by The Independent.
- – TUI extends cancellations to 9 November. Virgin Atlantic also cancels holidays up to 4 November and pauses services until late November (reported by Euronews).
- – Travel Weekly reports that TUI and Virgin Atlantic have extended cancellations to at least 16 November.
- – TUI cancels all Jamaica holidays and flights up to and including this date (Travel Gossip).
- – TUI resumes a partial programme of holidays and flights to Jamaica (Travel Gossip).
What Is Known and Unknown About the TUI Jamaica Cancellations?
While much has been confirmed by official sources, some details remain uncertain. The table below separates established facts from points that are not yet clear.
| Established information | Information that remains unclear |
|---|---|
| TUI has cancelled all Jamaica package holidays and flights up to 23 November 2025 (confirmed by Travel Weekly, Travel Gossip). | Whether cancellations will extend beyond 23 November for customers not notified by 30 November (no official TUI statement beyond that date). |
| Virgin Atlantic has also paused services to Jamaica and offered fee waivers until 10 November. | The exact number of flights and individual flight numbers cancelled (not publicly listed). |
| The cancellations are a direct result of Hurricane Melissa, which hit Jamaica on 28 October 2025. | The full extent of damage to specific resorts and infrastructure (not detailed in TUI’s public updates). |
| TUI offers full refunds or rebooking without fees for affected customers. | Whether refunds are processed automatically or require customers to call – TUI says it contacts customers directly. |
Why Did TUI Cancel Holidays to Jamaica?
Hurricane Melissa made landfall in Jamaica on 28 October 2025 as a powerful storm, causing severe damage to the island’s tourism infrastructure. Hotels, roads, and airports were affected, with Sangster International Airport in Montego Bay temporarily suspending all flights. TUI, as Europe’s largest holiday operator, prioritised passenger safety and proactively cancelled all departures to Jamaica. This followed a similar pattern to previous hurricane‑related disruptions, such as Hurricane Beryl in 2024.
The decision to cancel holidays for nearly a month and then resume only a partial programme from 24 November reflects the time needed for recovery and reopening of hotels and transport links. TUI’s official statement, carried by Travel Gossip, said: “Due to the devastation caused by Hurricane Melissa to local infrastructure including hotels and roads, we have made the decision to cancel package holidays and flights up to, and including, 23 November 2025. We’re able to resume part of our programme to Jamaica from 24 November.”
What Are the Official Sources and Quotes?
The following statements are drawn from reputable travel news outlets and TUI’s own communications.
“Tui has cancelled package holidays and flights up until at least November 16 while Virgin Atlantic paused services to the island until late…”
— Travel Weekly, 12 November 2025 (source)
“Ensure you keep up to date with the latest foreign travel news.”
— TUI.co.uk Travel Alerts page (source)
“We are due to travel on the 1st of December but we have no updates from TUI and they would not allow us to cancel or rebook.”
— Facebook user comment in the tuidontcare group (unedited, November 2025)
These sources illustrate the tension between official communications and customer experience. TUI’s statement confirms the cancellation period, but some travellers report difficulty in reaching the operator or receiving clear guidance.
What Should TUI Customers Do Next?
For customers with affected bookings, the first step is to monitor the TUI Travel Alerts page and check email or SMS notifications from TUI. If you have not received a message within 48 hours of departure, call TUI at 0203 451 2688. For those whose holidays fall after 23 November, be aware that TUI has only announced a partial resumption from 24 November and will contact customers up to 30 November if their booking is impacted. Rebooking or requesting a refund can be done via Manage My Booking or by phone. Customers with Virgin Atlantic flights included should use the same contact number.
Frequently Asked Questions
Are TUI cancelling all holidays to Jamaica?
TUI has cancelled all package holidays and flights to Jamaica until at least 23 November 2025 due to Hurricane Melissa. Partial resumption begins 24 November.
Will TUI cancel my holiday if I booked for December?
As of now, cancellations only cover dates up to 23 November. December bookings are not yet affected, but TUI may extend further. Check the Travel Alerts page.
Can I cancel my TUI holiday to Jamaica myself and get a refund?
If TUI cancels your holiday, you are entitled to a full refund or rebooking without fees. If you cancel voluntarily, standard cancellation charges may apply.
How do I know if my TUI flight to Jamaica is cancelled?
Check Manage My Booking on the TUI website, or look for email/SMS notifications. The Travel Alerts page also lists general advisories.
What is TUI’s contact number for Jamaica cancellations?
Call 0203 451 2688, Monday–Friday, 9:00am–5:00pm UK time. Use the same number if your holiday includes Virgin Atlantic flights.
Does travel insurance cover the cancellation?
Only if the policy was purchased before Hurricane Melissa was named. Extra costs like hotel stays from delays are not covered.
When will TUI resume full Jamaica services?
TUI has announced only a partial resumption from 24 November. No date for full resumption has been given yet.
