Secrets Lanzarote Resort & Spa – Honest Reviews & Spa Facts

Secrets Lanzarote Resort & Spa is an adults-only, all-inclusive resort in Puerto Calero, Lanzarote. Reviews consistently praise the food quality, staff friendliness, cleanliness, and the spa, while common drawbacks include additional spa costs and occasional maintenance issues. Located within the quiet Puerto Calero Marina, the resort is part of Hyatt’s Unlimited-Luxury collection, offering 335 rooms, multiple pools, and a full-service spa.

The resort markets itself as an adults-only sanctuary ideal for couples and travelers seeking a peaceful luxury escape. Third-party sellers describe it as a five-star retreat roughly 15 km from Lanzarote Airport. Guest feedback highlights the calm atmosphere, spacious rooms, and ocean or marina views as major assets.

What Is Secrets Lanzarote Resort & Spa Like?

At a Glance

Location: Puerto Calero Marina, Lanzarote, Canary Islands
Adults Only: Yes — guests 18 and older
All-Inclusive: Yes — Unlimited-Luxury by Hyatt
Spa: Full-service Secrets Spa by Pevonia
Pools: 3 sea-facing pools including an infinity pool
Beach Club: Available (may carry extra cost for some services)
Official Booking: Hyatt Inclusive Collection and direct channels
App: Secrets Resorts & Spas app for iOS and Android

Key Insights

Secrets Lanzarote is a top-tier adults-only all-inclusive in the Canary Islands with consistently high ratings, typically 4.5/5 on Tripadvisor.
Guests frequently praise the ocean views, quiet luxury atmosphere, and quality of dining.
The spa is a major draw, but some treatments come at an additional cost — not all are included in the base all-inclusive package.
The resort is located in the exclusive Puerto Calero Marina, offering a quieter alternative to Costa Teguise or Playa Blanca.
Booking directly through Hyatt Inclusive Collection may offer perks such as room upgrades and loyalty points.
The Secrets Resort app allows guests to book dining, check activities, and view spa menus.

Snapshot Facts

Category	Detail
Resort Name	Secrets Lanzarote Resort & Spa
Brand	Secrets Resorts & Spas (Hyatt Inclusive Collection)
Location	Puerto Calero, Lanzarote, Spain
Age Policy	Adults only (18+)
Board Basis	Unlimited-Luxury All-Inclusive
Number of Pools	3 (including 1 infinity pool)
Spa Brand	Secrets Spa by Pevonia
Official Website	hyattinclusivecollection.com
Contact	Email and phone available on official site
App	Secrets Resorts & Spas (iOS/Android)
Check-in / Check-out	15:00 / 12:00 (typical)

What Is Included in the Secrets Lanzarote All-Inclusive Package?

What Restaurants and Dining Options Are Available?

Hyatt’s Unlimited-Luxury concept includes unlimited dining at buffet and specialty restaurants. Reviews describe the food as “restaurant quality” and among the best at a resort. No reservations are required for restaurants, and room service is available around the clock, according to the official site. A coffee shop and nightly entertainment add to the dining experience.

Is the Beach Club Included or Extra?

Information about the beach club is mixed. Many reviews suggest general access is included for all guests, but some premium loungers or special activities may carry an extra fee. It is best to confirm at check-in.

Planning Your Stay

The all-inclusive package covers branded drinks, cocktails, and a wide selection of food. However, the spa is not fully included. Guests report that the indoor pool and spa area require a separate pass — daily, half-day, or weekly. Book spa access early to avoid disappointment.

What Spa Treatments Are Available at Secrets Lanzarote?

Secrets Spa by Pevonia — Facilities and Treatments

The spa features an indoor pool with massage jets, sauna, steam room, Jacuzzi, hydrotherapy showers, and a sun terrace. It is a major selling point. However, treatment menus are not fully published online and may vary by season. The official Hyatt page lists the spa as a full-service facility.

Are Spa Treatments Extra or Included?

Multiple reviews clarify that basic spa use is not free. Access to the indoor pool and spa circuit typically requires payment — either a full-stay pass or per-session fee. Some guests find the cost high, while others consider a week-long spa pass well worth it for relaxation. Spa treatments book up quickly, especially for shorter stays, so early booking is advised.

What Guests Say

“The basic spa was not included in all-inclusive pricing and felt expensive for what it was” — Booking.com review. Meanwhile, other guests say a full stay spa pass was very relaxing and well worth it. The experience depends on expectations and how much spa time you plan.

How Good Are the Reviews for Secrets Lanzarote Resort & Spa?

On Tripadvisor, Secrets Lanzarote maintains a rating of approximately 4.5 out of 5. Recurring praise focuses on food quality and variety, staff friendliness and professionalism, cleanliness, and the peaceful, relaxing atmosphere. The resort’s location in Puerto Calero Marina is described as quiet and walkable to shops and bars.

Negative feedback commonly mentions that the spa is not fully included, occasional noise or maintenance issues, and mixed opinions on value for money. Despite these complaints, the majority of reviews recommend the resort for adults-only relaxation, especially for couples.

Watch Out For

Some guests report that spa treatments can book up well in advance, especially during peak seasons. If you plan a short stay, reserve spa access early. Also, confirm whether the beach club is fully included or if certain loungers cost extra.

How Do I Book or Contact Secrets Lanzarote Resort & Spa?

How Do I Book Directly?

The official booking channel is the Hyatt Inclusive Collection website. Travelers can book room categories such as Preferred Club, which includes extra benefits like butler service, lounge access, and premium amenities. Booking directly may offer perks not available through third parties, such as room upgrades and loyalty points.

What Is the Email Address for Secrets Lanzarote?

A direct email address is not consistently listed across third-party sites. The recommended way to contact the resort is through the Hyatt Inclusive Collection website or the Secrets Resorts app.

Is There a Secrets Lanzarote Resort & Spa App?

Yes, the Secrets Resorts & Spas app is available for iOS and Android. It allows guests to book dining, view spa menus, and check on-site activities before and during their stay.

What Do the Best Photos of Secrets Lanzarote Resort & Spa Show?

Official photography on the Hyatt site showcases the infinity pool, oceanfront views, modern suites, and spa interiors. User-uploaded photos on Tripadvisor give a realistic look at room views, pool areas, and the marina setting. The resort’s design emphasizes open spaces and sea-facing terraces.

What Is the History and Timeline of Secrets Lanzarote Resort & Spa?

2018 (approx.) — Resort opened as part of AMResorts / Secrets brand expansion into the Canary Islands.
2022 — Hyatt acquired AMResorts, bringing Secrets Lanzarote under the Hyatt Inclusive Collection.
2024 — Ongoing renovations and upgrades to guest rooms and spa facilities were reported by guests.
2025 — The resort maintains a high Tripadvisor ranking and remains popular for romantic and milestone trips.

What Is Certain and What Remains Unclear About Secrets Lanzarote?

Established Information	Information That Remains Unclear
The resort is adults-only (18+).	Whether the beach club is fully included or has extra fees for some services.
It is all-inclusive under Hyatt’s Unlimited-Luxury brand.	Exact spa menu pricing — not publicly listed on all channels; may vary by season.
It is located in Puerto Calero Marina.	Specific email address for direct booking inquiries — not consistently available across third-party sites.
An official mobile app exists for the Secrets brand.	Whether the app allows full booking functionality or only in-resort features.
Spa services are available at an additional cost (some treatments).	Which specific spa amenities are included in the all-inclusive package vs. paid.

How Does Secrets Lanzarote Fit Into the Lanzarote Hotel Scene?

Secrets Lanzarote is positioned as a premium adults-only all-inclusive within Hyatt’s portfolio. Its location in Puerto Calero — a luxury marina rather than a typical tourist strip — sets it apart from many Lanzarote hotels. The Unlimited-Luxury concept aims to reduce surprises by including premium drinks, multiple dining venues, and some activities, though the spa and certain premium services often carry surcharges.

User reviews are generally excellent, with isolated complaints about booking issues or room noise. The resort competes with other Secrets, Breathless, and adults-only Iberostar properties in the region.

What Do Travel Operators and Reviewers Say?

“A stunning luxury resort overlooking the ocean, featuring a large outdoor pool surrounded by palm trees.”

— Jet2holidays travel operator description

“The adults-only Secrets Lanzarote Resort & Spa counts three sea-facing pools and a peaceful spa among its high points.”

— TUI UK travel operator description

“Secrets Lanzarote Resort & Spa offers an inviting getaway to guests who are seeking romantic views overlooking the deep blue ocean of the Atlantic.”

— Tripadvisor hotel description

Is Secrets Lanzarote Resort & Spa Worth It?

If your priority is adults-only relaxation, strong food and drink, and a good location near Puerto Calero Marina, the reviews are mostly favorable. If you expect a fully included spa experience, read the package details carefully, because multiple reviews indicate that spa access is extra or only partially covered. For more details, see the Secrets Lanzarote Resort & Spa review and research.

Frequently Asked Questions About Secrets Lanzarote Resort & Spa

Is Secrets Lanzarote Resort & Spa adults only?

Yes, it is strictly adults-only, welcoming guests 18 years and older.

What is the email address for Secrets Lanzarote Resort & Spa?

The direct email is not publicly listed on all sites; booking inquiries should be directed via the Hyatt Inclusive Collection website or app.

Is there a Secrets Lanzarote Resort & Spa app?

Yes, the Secrets Resorts & Spas app is available on iOS and Android for pre-arrival and on-site information.

What are the best photos of Secrets Lanzarote Resort & Spa?

Official photos are on the Hyatt site; user photos on Tripadvisor show real room views, pools, and spa.

Is the beach club at Secrets Lanzarote included or extra?

Many reviews suggest general access is included for all guests, but some special activities or premium loungers may carry a fee. Confirm at check-in.

Can I bring a dog to Secrets Lanzarote?

Yes, small-breed dogs are allowed according to the official Hyatt description. Check directly for specific policies.

What are the check-in and check-out times?

Check-in is typically at 15:00 and check-out at 12:00, though the hotel may accommodate early arrival or late departure upon request.

Does the resort have a dress code for restaurants?

Guests report that evening attire is generally smart casual, with some specialty restaurants requesting long trousers for men.

Are there Preferred Club rooms available?

Yes, Preferred Club rooms offer enhanced amenities such as a minibar, coffee machine, superior toiletries, pillow choice, butler service, and lounge access.

Is the resort close to the airport?

Yes, it is about 15 km from Lanzarote Airport, approximately a 15-20 minute drive.